OUR REFUNDS POLICY
- When you return a Product to us because you are a Consumer and you have cancelled the Contract between us within the Cancellation Period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we receive notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
- When you return a product to us because it is defective or because you have notified us that the Product is defective, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed by email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
- We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- Please note that under no circumstances will we refund or replace a Product that has been damaged after a delivery has been signed for by you or your representative, unless we have damaged it during our installation.
- If you are contracting as a Business, please note that unless the product is defective subject to clause 13.2 above we will not be able to refund or replace any Products for any reason so please ensure that you provide the correct dimensions for the Products.
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